Hardware and software support, maintenance is critical to keep your systems intact and running. One of the biggest challenges in hiring an in-house support team is their limited area of expertise. Over a period of years, we have developed cost-effective IT Services and Support Solutions to accommodate varying business requirements of our clients.
We currently provide wide array of IT Support Services to organizations of all sizes in and around Ajman, Fujairah, Abu Dhabi, Ras al-Khaima, Sharjah, Umm al-Quwain and Dubai – UAE. We are positioned in the heart of the Mohammad Bin Zayed City, Abu Dhabi to conveniently serve the entire United Arab Emirates.
Our comprehensive portfolio of technical support, maintenance, warranty and post sales services are designed to protect your IT environment during and after expiration of the warranty periods. Whether you want to upgrade your service for in-warranty equipment or extend your post-warranty technical support coverage, we offer experienced technicians, extensive industry knowledge and flexible service level options designed to meet your specific business needs. You can count on us for your IT support needs – doesn’t matter how complex or varied that be. While, in return, you enjoy the benefits of world-class technology support via savvy resources for a fixed monthly fee with no surprises.
Select your most appropriate IT Support Package that best meets your unique requirements:
| Services Offered: | Ad-hoc | Bronze | Silver | Gold |
| Minimum Contract Length | None | 3 months | 6 months | 12 months |
| Full Helpdesk Facility | X | X | X | X |
| Remote Server Support | X | X | X | |
| Remote LAN/WAN Support | X | X | ||
| Server Monitoring Service | X | X | X | |
| Same Day On-Site Response | X | X | ||
| Remote Desktop Support | X | X | X | |
| Dedicated Engineer | X | |||
| On-Site Server Support | X | X | ||
| On-Site LAN/WAN Support | X | X | ||
| Backup Alerts and Resolution | X | X | X | |
| 24/7 Emergency Support | X | |||
| Virus & Spyware Removal | X | X | ||
| Mobile Devices (Mail) | X | |||
| Standard Business Hours Support | X | X | X | X |
| Schedule Site visits | X | X |
| Support Hours: |
| 9.00 A.M – 4.30 P.M – Sunday – Thursday Excluding Bank/Local Holidays |
| 6.00 P.M – 8.00 P.M – Sunday – Thursday – Excluding Bank/Local Holidays |
| 8.30 – 18.00 – Saturdays – Excluding Bank/Local Holidays |
| *Enhanced Support Hours – For Mission Critical Projects |
Choose A1 Devices Technology, LLC as your stanch partner in IT to enjoy benefit from:
- Increased Productivity – lesser down time means more productive hours.
- Safeguarding your Business – we make sure your data and networks are secure.
- Enjoy peace of mind – never be surprised by any unexpected IT costs ever again.
Speak to one of our support specialist on +97150 5430060 to discuss your Hardware and Software Maintenance needs, or email us to get more information.
