Support and Maintenance

Hardware and software support, maintenance is critical to keep your systems intact and running. One of the biggest challenges in hiring an in-house support team is their limited area of expertise. Over a period of years, we have developed cost-effective IT Services and Support Solutions to accommodate varying business requirements of our clients.

We currently provide wide array of IT Support Services to organizations of all sizes in and around Ajman, Fujairah, Abu Dhabi, Ras al-Khaima, Sharjah, Umm al-Quwain and Dubai – UAE. We are positioned in the heart of the Mohammad Bin Zayed City, Abu Dhabi to conveniently serve the entire United Arab Emirates.

Our comprehensive portfolio of technical support, maintenance, warranty and post sales services are designed to protect your IT environment during and after expiration of the warranty periods. Whether you want to upgrade your service for in-warranty equipment or extend your post-warranty technical support coverage, we offer experienced technicians, extensive industry knowledge and flexible service level options designed to meet your specific business needs. You can count on us for your IT support needs – doesn’t matter how complex or varied that be. While, in return, you enjoy the benefits of world-class technology support via savvy resources for a fixed monthly fee with no surprises.

Select your most appropriate IT Support Package that best meets your unique requirements:

Services Offered:Ad-hocBronzeSilverGold
Minimum Contract LengthNone3 months6 months12 months
Full Helpdesk FacilityXXXX
Remote Server Support XXX
Remote LAN/WAN Support  XX
Server Monitoring Service XXX
Same Day On-Site Response  XX
Remote Desktop Support XXX
Dedicated Engineer   X
On-Site Server Support  XX
On-Site LAN/WAN Support  XX
Backup Alerts and Resolution XXX
24/7 Emergency Support   X
Virus & Spyware Removal  XX
Mobile Devices (Mail)   X
Standard Business Hours SupportXXXX
Schedule Site visits  XX
Support Hours:
9.00 A.M – 4.30 P.M  – Sunday – Thursday Excluding Bank/Local  Holidays
6.00 P.M – 8.00 P.M  – Sunday – Thursday – Excluding Bank/Local Holidays
8.30 – 18.00 – Saturdays – Excluding Bank/Local  Holidays
*Enhanced Support Hours – For Mission Critical Projects

Choose A1 Devices Technology, LLC as your stanch partner in IT to enjoy benefit from:

  • Increased Productivity – lesser down time means more productive hours.
  • Safeguarding your Business – we make sure your data and networks are secure.
  • Enjoy peace of mind – never be surprised by any unexpected IT costs ever again.

Speak to one of our support specialist on +97150 5430060 to discuss your Hardware and Software Maintenance needs, or email us to get more information.

Open chat
Can We Help You?